GVIRL Privacy Policy

We are committed to protecting your privacy when you use our online or other services (“Services“).  In this policy, we explain how and why we collect process and use your personal information, how and why we share it and what controls you have over our use of it. In this Privacy Statement the terms ‘we’, ‘us’ or ‘GVIRL’ means GVIRL Technical Systems, GVIRL and its associated companies, as appropriate.

Please read this Privacy Statement carefully as it contains important information to help you understand our practices regarding the use of your personal information by GVIRL.

From time to time, we may review this Statement and any updates will be provided on this webpage. Please refer to this Privacy Statement regularly to review any amendments.

What data do we collect and how do we use it?

We may collect your personal information (which means any information about you) in connection with our Services or Products, including: your name, postal address, email address, and about your business such as your company name and business sector. In addition when you order certain Services or Products from us, we may need to retain and process your transaction and payment details, including your credit or debit card details.

How We Collect Your Information

We may collect your personal information when:

• you apply for or purchase any Services from us;
• you request information or assistance from us; and/or
• if you use any other features of our Website, client portal or other services that may be offered from time to time, if your personal information is needed to use these services.

Our Use of Your Information

GVIRL collects and processes information about you for the following purposes:

How We Might Share Your Information

We may need to share your personal information to help us provide our Services, including with:

• our other group companies;
• our advisors;
• our third party service providers who process information on our behalf to provide our Services or to run some of our internal business operations including email distribution, IT services, business support and customer services;
• independent debt recovery agencies or service providers, solicitors or other agents if money is outstanding on your account; and law enforcement bodies in order to comply with any legal obligation or court order.

Sharing your Information Internationally

We may need to transfer personal information across the GVIRL group of companies to help operate our business efficiently and to provide you with our Services. We may also allow third party service providers to process personal information where this is needed in connection with a service they provide to us. These arrangements may involve your personal information being located in various countries around the world e.g. Canada, US, Australia where privacy laws differ. We only make these arrangements or transfers where we are satisfied that adequate levels of protection are in place to protect your information.

Retention of Your Personal Information

Your information will be kept if required for the reasons described here and to comply with applicable laws. We will take reasonable steps to destroy personal information we hold if it is no longer needed for these reasons.

Marketing

From time to time, we may send you information about our Services that we believe may be of interest to you or your business. You may receive this information by letter, telephone or email. If you no longer wish to receive these updates, please let us know by contacting us at marketing@GVIRL.com or by following the unsubscribe link provided in every email.

Cookies

Our Website uses cookies to distinguish you from other users and which may remember your preferences when you visit our Website. Our cookies policy provides you with further detail about the cookies we use and the purposes for using these cookies. This policy also provides details for how you can change your settings to block or delete cookies although some features of our Website may not function as a result.

Other Websites

This Website contains links to the sites of third parties, which are not within our control. This Privacy Statement only applies to this Website. We do not control the content, the security or the use of your personal data by any third party websites. We accept no responsibility or liability for other websites not under our control and so when you access we recommend that you look at the privacy notices that appear on those sites. No links are intended to be, nor should be construed as, an endorsement of any kind by us of that other website.

You may not create a link to this Website from another website or document without our prior written permission.

Security

GVIRL places great importance on the security of all information associated with our customers. We invest appropriate # to protect your personal information, from loss, misuse, unauthorized access, modification or disclosure. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized personnel have access to your information. With regard to our Websites, we use secure server software (SSL) to encrypt financial information you input before it is sent to us. However, please be aware that no internet-based site can be 100% secure and GVIRL cannot be held responsible for unauthorized or unintended access that is beyond our control. Although GVIRL will do its best to protect your personal information, we cannot guarantee the security of your data sent over the internet or by email.

Your Rights

You have the right to request copies of your personal information held by us and details of how we use that information by contacting us in writing using the details below. If any of your information is incorrect or out of date, please let us know and we will amend our records. You also have the right to require us to stop processing your personal data and/or to withdraw your consent, where applicable. However this may not apply where we have other legal reasons for continuing to use your personal data.

Complaints Process

If you have a complaint about how we have handled your personal information you may contact us using the details below and we will investigate your complaint. You also have the right to lodge a complaint with The California State Department of Justice once you have tried to resolve the issue with us. See CCPA complaint Form for further information.

California Consumer Privacy Act (CCPA)

This statement makes additional disclosures to California residents (i.e., “consumers”), and describes rights they have, under the California Consumer Privacy Act of 2018, as amended.(the “CCPA”).  You can learn more about the CCPA here:  https://oag.ca.gov/privacy/ccpa

Sale Or Disclosure of Personal Information

We do not sell consumers’ personal information.

Your Rights As a Californian

California residents have the right to make the following requests to covered businesses.  The requests may be made by a consumer, by a consumer on behalf of the consumer’s minor child, or by a person authorized by the consumer to act on the consumer’s behalf.

Right To Request Information About Collection, Disclosure or Sale of Personal Information

You have the right to request that a business disclose to you: (i) the categories and specific pieces of Personal Information the business has collected about you within the past 12 months, (ii) the categories of sources from which the Personal Information is collected, (iii) the business or commercial purposes for collecting or selling Personal Information, and (iv) the categories of third parties with whom the business shares Personal Information.

If a business sells Personal Information, or discloses it for a business purpose, you also have the right to request that the business disclose the following with respect to the 12-month period preceding your request: (i) the categories of Personal Information that the business sold about you and the categories of third parties to whom the Personal Information was sold, and (ii) the categories of Personal Information that the business disclosed about you for a business purpose.

This type of request may be referred to as a “Request to Know.”  Before we can honor a Request to Know, we need to verify that the person making it is the consumer whose Personal Information we have.  Our method for verifying any particular request weighs information we receive as part of the request, the sensitivity of the consumer information at issue, and the risk of harm to the consumer from unauthorized disclosure.

Right to Request Deletion of Personal Information

You have the right to request that a business delete any Personal Information that the business has collected from you.  This type of request may be referred to as a “Request to Delete.”

Before we can honor a Request to Delete, we need to verify that the person making the request is the consumer whose Personal Information we have.  Our method for verifying any particular request weighs information we receive as part of the request, the sensitivity of the consumer information at issue, and the risk of harm to the consumer from unauthorized deletion.

We are not required to delete Personal Information if we still need it in order to complete the transaction for which the information was collected, provide a good or service requested by you (or that we reasonably anticipate based on our relationship with you), perform a contract with you, comply with a legal obligation, enable internal uses that are consistent with the context in which you provided the information, or accomplish any other objective recognized as an exception to the right to deletion under applicable law.

Right to Opt-Out of the Sale of Personal Information

You have the right to direct a business that sells Personal Information about you to third parties not to sell your Personal Information.  This type of request may be referred to as a “Request to Opt-Out.”

Because we do not sell consumers’ Personal Information, we do not offer an opt-out mechanism.

Right to Non-Discrimination

You have the right not to receive discriminatory treatment by a business for the exercise of your privacy rights under the CCPA.

How to Submit a Request To “Know” or “Delete”

You can submit a Request to Know or Delete to privacy@gvirl.com.  Requests must state “CCPA Request to Know” and include:

• your first and last name;
• an email address at which you can be reached for purposes of the request;
• the California county in which you reside;
• for a Request to Know, the disclosure(s) you are requesting;
• for a Request to Delete, a clear statement that you want us to delete your Personal Information; and
• the reason(s) you believe we have collected, disclosed or sold your Personal Information, specifically, within the past 12 months (for example, you purchased a product or received a communication from us)

If you are submitting a request on behalf of another consumer as their authorized representative, you must include the foregoing information about the consumer and attach a copy of a power of attorney appointing you as a duly authorized representative under California Probate Code sections 4000 to 4465 or written permission from the consumer to make the request.

After confirming receipt of your request, we’ll contact you if we need more information in order to verify it.  If we can’t verify a request, we may deny it.

For more information, contact privacy@GVIRL.com and privacy@GVIRLlabs.com.

Contact Us

If you have any questions about this Privacy Statement or to find out further information about your personal information and how we use it, please contact us at the details below. Your request should be made in writing.

Email address: privacy@GVIRL.com and privacy@GVIRLlabs.com